Shipping Information
SHIPPING POLICY
I ship Monday through Wednesday only. This helps prevent loss of life due to weekend delays. I strongly urge all customers to keep a close eye on tracking using USPS tracking service. It is important that you are able to receive your package as soon as it is delivered as some species of fish and feeder cultures are very sensitive to extreme hot and cold temperatures. In most cases, I use USPS Priority Mail but some items do ship USPS First Class. Overnight mail is available upon request. After your package leaves my hands I cannot be responsible for late, delayed, damaged, lost, or stolen packages. I ship to the US only. I reserve the right to hold shipping if I feel that the weather is not within reasonable conditions. I will NOT risk the health of my stock.
HOLIDAY SHIPPING POLICY
I do NOT ship during holidays. If I feel that your order will not arrive without delay, I will hold shipping until the following week. I know this may be of some inconvenience but I want to make sure everyone gets a healthy package.
Return/DOA Policy
****STOP**** PLEASE READ**** If you have purchased a worm culture that you think may have perished during transit, or that may have a bad odor, do NOT throw the substrate away. It will contain viable eggs that will hatch. Instead set up and feed the culture as normal.
Due to the nature of my products, I do not accept returns. If in the rare event that your culture or fish arrive dead you must send me 2 photos within 2 hours of delivery time. I will do my best to resolve any issues that you may have.
**I do not guarantee live arrivals on fish that are NOT shipped express (overnight) mail.**
I cannot be responsible for cultures or fish after the allotted delivery time as I cannot control how well you care for them or how long they are exposed to temperatures in mailboxes. It is strongly advised that if you purchase any of my live products, you should take extra measures to be available to receive your package as soon as it is delivered.
Please note:
If a replacement order of fish or a culture is needed, the buyer must pay for shipping.
All orders will only be replaced once. If a replacement attempt fails, the buyer will be given a store credit for the originally ordered product excluding any shipping charges. Buyer must send email and 2 photos to: willyoueatworms@gmail.com within the same 2 hour allotted delivery time before any credit is applied.
